How to optimise the sales funnel
The sales funnel is a structural representation of a customer’s journey with a brand. Read more here:
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- May 30
- 2 min
Negotiation tips and tactics
Successful negotiations require certain skills to achieve. Whether you are the buyer or the seller, it’s useful to know how to negotiate.
- May 11
- 3 min
Active listening and its importance
Active listening builds strong relationships and, while it may not come naturally to many of us, it’s a vital communication skill.
- Apr 25
- 2 min
Appreciation and why it’s important
Appreciation is all about acknowledging the inherent value of your employees and understanding that their work should not go unrecognised.
- Apr 11
- 3 min
Redefining Customer Service
Customer service is becoming a bigger and bigger priority. Read more here
- Apr 6
- 2 min
Why kindness in business is important and no longer optional
While kindness has always been preferred at work, it is no longer optional in business. But why is this exactly? Dive in and read on further
- Apr 4
- 3 min
Understanding Sales Cycle
It’s true that different companies may vary in the way that they define their sales cycles. Read more here
- Mar 31
- 3 min
Spring cleaning tips to boost productivity and happiness at work
The state of your workspace has a big impact on the way you do your job. Read more here
- Mar 28
- 3 min
Emotional intelligence and customer service
the emotional intelligence, of yourself and/or employees that may intermingle with customers and clients, play a big role. Read more here
- Mar 17
- 3 min
How to embrace the unexpected at work
Embracing change can be difficult at the best of times. But how can you make it easier to deal with? Read here
- Mar 9
- 3 min
Problem Solving Skills and why are they important.
Problem-solving skills can be boiled down to 6 separate skills. Find out more in this article.
- Mar 4
- 3 min
When Employees Feel Seen, Companies Suceed
While it is important to keep your customers satisfied, it is equally as important to make sure your employees are happy working for you.
- Mar 1
- 2 min
What do buyers really want?
It’s common to hear complaints about how difficult clients can be to please. Read here to find out what do customers really want?
- Feb 22
- 3 min
The importance of understanding and exceeding customer expectations
Customers that receive amazing customer service will tend to return to the organisation that provided them with it. Read more here
- Feb 21
- 3 min
Beating Winter Blues At Work
It is estimated that seasonal affective disorder affects the lives of roughly 2 million people in the UK. Here are some tips to prevent it.
- Feb 18
- 2 min
Why feedback is important?
Feedback can be a blessing that companies simply can’t afford to ignore. So, here are some reasons why feedback is important.
- Feb 15
- 3 min
Why outsourcing lead generation is important for start-ups?
If you are the owner of a start-up company then you know how much hard work it takes even without having to worry about generating leads.
- Feb 14
- 2 min
What is CX and how has it changed in 2022?
Customer experience (CX) refers to how a business engages with its customers at every step during the interaction they have together.
- Feb 9
- 4 min
Sense of belonging in the workplace
Feeling like you belong is essential for people. According to psychologists, it rivals our need for love so you can see why it would be...
- Feb 6
- 3 min
What to avoid when writing professional Emails
Communication is vital for business to be carried out smoothly and emails can sometimes be a dominant form of communication in this regard.